Business ​policies will be implemented when warranted, in order to minimize costs & losses.


Thank you for taking the time to read about these policies, as I am no longer sending informative emails to clients. Please contact me with any questions or concerns!


Payment Options:

Payments are made at the time of service, or phone payments & emailed invoices are available upon request.


Credit/Debit Cards:

I am happy to accept all major credit/debit cards for your convenience, credit card perks, and airline miles! 


The fees charged to me may be passed to clients:

  • In person with a chipcard: 3%.
  • Manually entered numbers, phone payments and emailed invoices: 4%.​​


​No Fees:

Check, Cash, Zelle.

​

Late Cancellations & No Shows:

Appointments are confirmed 3 business days or more in advance. That is a good time to let me know if you have any known conflicts.


Please cancel as soon as you know you cannot keep an appointment. 


A 48-hours' notice is requested so that I have the best chance to fill the space. 


Fees may apply with less than 24 hours' notice and no shows will be charged, unless due to sudden illness or emergency:


  • 100% of the price you were scheduled to pay.


Late Arrivals:

 Late arrivals will be given what is left of the appointment time with a full charge fee, unless schedules are flexible that day.​​​​​


Scheduling Packages:

  • Each package has a designated expiration date. Please use all massages by that date.
  • Extensions are given when packages cannot be used due to illness, injury, emergency. Otherwise the next highest price may apply to the first return massage (4, 6, or 12 months, and up to the full price).
  • Packages are refundable upon request, if situations occur that PREVENT you from using the massage(s), such as long-term illness, injury, or moving out of state.
  • Or, remaining massages can be transferred to another person as a gift. Please contact me with their name, phone number, and email address. The prepaid amount will apply to what they normally pay. Prepaid gratuity applies towards gratuity.

​​

​Scheduling Gift Certificates:

  • Please schedule all massages in advance by the expiration date.
  • Expired amounts will apply to the Full Price, and any prepaid gratuity will apply towards gratuity, for 1 year from the expiration date.
  • Extensions are given if situations occur that prevent you from scheduling the massages(s), such as illness or injury, upon request.​


​If you choose not to use your gift certifcate:

  • Gift certificates are non-refundable, but they can be transferred to another person as a gift, by the expiration date, upon request. Please contact me with the persons name, phone number and email address.
  • The prepaid amount will apply to what they normally pay. Prepaid gratuity applies towards gratuity.


​Illness Policy:

I have always implemented precautionary measures when it comes to illness. My goal is to STAY WELL, and KEEP EVERYONE ELSE WELL! No cases of illness have been associated with my practice in 35 years!


Fees for late cancellations never apply when due to sudden illness!


Please contact me before you are seen if you are feeling under the weather, have symptoms of illness, or if you've knowingly been exposed to anything contagious.​ I reserve the right to postpone any session at my discretion, unless symptoms have been medically diagnosed as not being contagious.


​Pets:

Small/Quiet pets in carriers can be accommodated. Valid service dogs are permitted.


Personal Property (Jewelry, etc.):

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that what is left behind will be safeguarded, until it is returned to you.


Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.​


Disclaimers:
Massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments.


A Touch of Balance Massage for Health does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. Nor do I treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications.


The focus is on promoting relaxation and overall health & well-being. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.


IMPORTANT DISCLAIMER FOR COVID-19:

Clients are asked to make informed decisions 

for themselves on any increased risk factors, such as age and/or pre-existing health conditions. From there, receiving massage therapy becomes a personal choice. 


I am committed to do everything possible to reduce the known risk factors, and if clients do their part, massage therapy can be provided with a very low risk. 


​Because the nature of this virus makes it impossible to provide a 100% guarantee any where we go today, all liability for COVID-19 will be waived for services received from A Touch of Balance Massage for Health and Jan Jakubowski.


Professional Code of Ethics & Zero Tolerance Policy:

While Massage Therapy is a highly sought after, preventative healthcare profession, there are still times when massage therapists are subjected to outdated connotations on the "touch aspect" of massage. For this reason, it must be mentioned that the massage you receive with A Touch of Balance Massage for Health and Jan Jakubowski is strictly legitimate and professional.


Any inappropriate suggestions or advances will result in the immediate termination of the session, with a full charge fee. Future appointments will not be scheduled, and law enforcement will be contacted.


​Privacy Statement:
A Touch of Balance Massage for Health does not collect personal information on this website, or sell/trade personal/private information to anyone.​​​