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Scheduling Tips, Cancellations, Illness, & Late arrivals:
Scheduling appointments:
Established clients can schedule appointments in session, by contacting me personally, or online with a password (please contact me if you don't have it).
New Clients: For security purposes and to manage my schedule, openings can be viewed online and scheduled with me personally. I apologize for any inconvenience.
Preset/Standing Appointments:
These are recommended for clients who want to secure their space on a regular basis, and they won’t be offered to others unless canceled.
No Preset/Standing Appointment:
Openings are filled on a first come/first served basis. There may be a wait to be seen. Please take this into consideration when scheduling special offers, gift certificates, discounted sessions, and packages.
Cancellation Policy:
The majority of my workday is spent in session with clients, which leaves little time to manage other matters during business hours. To help prevent late cancellations and no shows, appointment reminders are sent 3-5 business days in advance. This allows sufficient time for clients to respond to secure the space or reschedule if needed.
Once confirmed, further reminders will NOT BE SENT (unless requested), and clients are asked to touch base if anything changes within 48 hours of the scheduled appointment time, whenever possible.
Fees may apply with late cancellations. Flexibility is given with sudden illness or emergency. In those cases, please contact me as soon as you know you cannot keep an appointment.
- Less than 48 hours: 50% - 100% of the scheduled price.
- Less than 24 hours & no shows: 100% of the scheduled price.
When fees are appropriate, I may deduct them from any prepaid package or gift certificate, or send an invoice by email, which can be paid online with a credit or debit card. Thank you for understanding my time limitations and for supporting the financial obligations of my practice!
Illness Policy:
While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.
Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:
- When actively ill or with lingering symptoms (less than 10 days from the onset).
- When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
- If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events.
Late Arrivals:
Late arrivals will receive the remaining time of the appointment with the full fee.
Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day.
In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.