Scheduling Tips/Policies

Celebrating 37 years in massage and 16 years at The Quiet Center!

Welcome to A Touch of Balance Massage for Health!

Scheduling Tips, Policies & Disclaimers:

Summary of Changes for 2026:

Prices:

Prices have changed as of May 1, 2026, but established clients will not see a change in their price when appointments are scheduled according to their pre-existing offers.

Cancellations:

There is a new cancellation policy. I have found it increasingly difficult to fill openings in 24 hours because I am in session with clients during the day which takes up the majority of my time during business hours.

Business Hours: Sunday-Thursday 10:00 a.m. - 5:00 p.m.

I see clients, manage my schedule, and handle calls, texts, and emails during business hours. If you need to cancel or reschedule an appointment, please feel free to contact me as needed. Otherwise, I may get back to you on the following business day.

Scheduling tips:

Appointments are scheduled in my studio or by text message or email, but they can be scheduled online as well. If you don’t have the password, please contact me.
Preset/Standing Appointments: These are reserved for clients who want to secure their space in my book, and they won’t be offered to others unless canceled.
As Needed Sessions: Openings are filled on a first come/first served basis. There may be a wait to be seen. I take no responsibility for times when appointments are not available. Please take this into consideration when scheduling gift certificates, discounted sessions, and packages.

appointment reminders & Cancellations:

Appointment reminders are sent 3 - 5 business days in advance. This allows sufficient time for clients to respond to secure the space, or reschedule, if needed. Once confirmed, further reminders will NOT BE SENT, unless requested.

48 Hour Cancellation Policy (5/1/2026):

Most of my day is spent in session with clients so I am not able to attend to other business details during those hours. I organize my schedule in advance and must have time to fill openings when they occur. Therefore, this policy has changed to 48 hours' notice (with exceptions in cases of sudden illness or emergency). In all other cases:

Appointments may be charged in full, at my discretion.
No shows are typically charged in full (less than a 4 hours' notice).
When fees apply, I may deduct them from any prepaid package or gift certificate, or send an invoice by email, which can be paid online with a credit card.

Thank you for understanding my time limitations and for supporting the financial requirements of my practice!

Illness Policy:

While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.

Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:

When actively ill or with lingering symptoms (less than 10 days from the onset).
When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events.

Late Arrivals:

Late arrivals will receive the remaining time of the appointment with the full fee.
Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day.
In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.

Payment Options:

Gratuities are greatly appreciated, and they are seen as an extra contribution beyond the price of the session.
Payments are processed in my studio at the time of service, or by telephone/emailed invoice upon request.

All major credit and debit cards are accepted, allowing you to enjoy credit card rewards and earn airline miles. Your consideration on the fees associated with each transaction is appreciated. I reserve the right to charge these fees as well:

3% for in-person chip card payments.
4% for all other transactions.

No Fees: Zelle, cash, checks from established clients.

Packages & Gift Certificates:

Packages:

Packages are sold with scheduling and renewal agreements. Please use all massages by the expiration date.
Expired balances can be used towards any full price session of equal length for one-year, after which balances will be forfeited.
Refunds are available if requested within 7 days of purchase, and if I'm unable to provide the service for 6 months or more.

Gift Certificates:

Gift certificates are sold with 12-month scheduling terms.
Please use all massages, or schedule all massages in advance, by the expiration date.
Non-Refundable.

Extensions on Packages & Gift Certificates:

Extensions are given with medical circumstances, emergency, and if I must cancel appointments.

If you choose not to use your package or gift certificate:

They can be gifted to someone else, by the expiration date, upon request. Please contact me with the person's name, telephone number, and email address. The prepaid amount will apply to the price they normally pay. Prepaid gratuity will apply towards gratuity.

Personal Property (Lost & Found):

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that what is left behind will be safeguarded, until it is returned to you.

Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.

Disclaimers on the Services Provided:

Massage therapy and bodywork are not replacements for professional health care treatments. Make sure to share any updates about your health status. If you have a specific illness, consult your doctor before starting any massage therapy or bodywork sessions.

A Touch of Balance Massage for Health & Jan Jakubowski, LMT focuses solely on assessing and addressing clients' concerns related to emotional stress, chronic pain, long-term tension, or injuries. It does not perform diagnostic procedures, treat specific medical conditions, conduct spinal or skeletal manipulations, or prescribe natural, herbal, or pharmaceutical remedies.

The primary aim is to encourage relaxation and support overall health and well-being. Results vary based on individual circumstances, unique situations, and the frequency of sessions.

Clients are encouraged to make informed choices based on their individual risk factors, such as age and pre-existing health conditions. Ultimately, the decision to receive massage therapy is a personal one.

Zero Tolerance Policy:

Massage therapy has progressed into being a frequently sought after preventative healthcare practice, and most people are looking for professional and legitimate massage therapists. Unfortunately, there are still times when misconceptions can occur on the touch aspects of massage. I take strict measures to avoid having experiences of this nature, so it must be mentioned here:

Any inappropriate advances or suggestions coming my way will not be tolerated. The session will be immediately ended with a full charge fee, and law enforcement may be contacted.

Privacy Policy:

A Touch of Balance Massage for Health does not collect sensitive or personal information on this website and will never sell or share any private details with others. However, cookies may be used as part of the site’s functionality through Google or GoDaddy.