Policies & Disclaimers

Scheduling Policies:

Online Scheduling:

To keep my schedule organized and ensure security, clients can book appointments online using a password. If you're a new client or don't have the password, please reach out to me directly.

Preset/Standing Appointments:

These appointments are reserved for clients who want to secure their spots on a regular basis, and they won’t be offered to others unless canceled. If you have a conflict with any upcoming appointment, please let me know as soon as possible so I can try to fill the space.

New! Starting January 2026, to make the most of my schedule and cut down on downtime, I’ll be spacing appointments 15 minutes apart instead of 30. This could impact standing appointments, which may vary by session with prior notice.

No Preset/Standing Appointment:

Appointments are filled on a first come/first served basis, with no preferential scheduling of any kind. There may be a wait to be seen. Please take this into consideration when scheduling gift certificates, packages, or other discounted offers.

Cancellation Policy:

Appointment Reminders:

Appointment reminders and confirmation requests will be sent 3–5 days prior to your visit via text. Please review and confirm your appointment as soon as you receive these reminders. Confirming—or rescheduling in advance—may help you avoid applicable cancellation or no-show fees. I appreciate your partnership in helping me offer any openings to other clients who may be waiting to get in!

Once your appointment is confirmed, please give at least 48 hours’ notice if you need to cancel so I have the best chance to fill your spot.
Cancellations with less than 24 hours’ notice may be charged in full, and no-shows are typically billed the full fee. Exceptions may be made for unexpected situations that prevent timely communication.

Cancellations due to medical circumstances or emergency:

Please notify me as soon as situations arise or you begin to feel unwell.
If notice is unnecessarily delayed, late cancellation fees may apply. All situations are taken into consideration before implementing fees.

Illness Policy:

These policies have been strengthened in response to the cold and flu season and the major holidays, due to heightened travel, large gatherings, and special events.

Clients showing symptoms of illness will not be seen (and I do not work while ill) unless medically cleared as non-contagious.
If you feel under the weather, please stay home and monitor for signs of sickness.
If you have been knowingly exposed to a contagious illness, please reschedule your appointment until the incubation period has passed. This includes exposure from travel or large gatherings. A five-day waiting period after such events is generally recommended. Please contact me in advance to discuss rescheduling if needed.

Late Arrivals:

Late arrivals will receive the remaining time of the appointment and will be charged the full fee, unless my schedule allows for flexibility that day.
If more than 15 minutes of waiting pass, the session may be canceled and marked as a no-show, unless I am informed that you are on your way.
In the event that I run late, you will either receive the full duration of your appointment or be provided with a credit toward your massage if extending the session is not possible.

Payment Options:

For your convenience, all major credit and debit cards are accepted, offering the opportunity to enjoy credit card perks and earn airline miles. Transaction fees may apply: 3% for in-person chip card payments and 4% for all other transactions. No fees are charged for payments made by check, cash, or Zelle.
Online payments are available for purchasing gift certificates on this website; all other payments are made at the time of service, via emailed invoice, or by phone upon request.
Gratuities are welcomed as an additional contribution and are not included in the cost of any service.

General Terms on Packages:

Scheduling and renewal agreements are provided in detail for each offer at the initial purchase and they are updated annually on October 1st. Please contact me if you need clarification on your package.
Expired balances can be used towards any normal or full-priced massage according to the date of the last massage received within one year of the expiration date, after which any remaining balance will be forfeited.
Extensions and refunds are available under specific conditions upon request: if the service cannot be provided for six months or more, if a refund is requested within seven days of purchase, if the client relocates, or if medical conditions prevent massages for six months or more.
Packages can be gifted to someone else by providing their name, phone number, and email. The prepaid amount will apply to their normal price, and prepaid gratuity will go toward gratuity.

General Terms on Gift Certificates:

Gift certificates come with 12-month scheduling terms.
Please use all massages, or schedule all massages in advance, by the expiration date.
Extensions are given if situations occur that prevent you from scheduling the massage(s), such as medical circumstances, or emergency, upon request.

If you choose not to use your gift certificate:

Gift certificates are non-refundable, but they can be transferred to another person as a gift, by the expiration date, upon request. Please contact me with the person's name, telephone number, and email address. The prepaid amount will apply to their usual price, and prepaid gratuity will go towards gratuity.
Otherwise, remaining balances will be forfeited 1 year from the expiration date.

Personal Property (Lost & Found):

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that what is left behind will be safeguarded, until it is returned to you.

Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.

Disclaimers on the Services Provided:

Massage therapy and bodywork are not replacements for professional health care treatments. Make sure to share any updates about your health status. If you have a specific illness, consult your doctor before starting any massage therapy or bodywork sessions.

A Touch of Balance Massage for Health focuses solely on assessing and addressing clients' concerns related to emotional stress, chronic pain, long-term tension, or injuries. It does not perform diagnostic procedures, treat specific medical conditions, conduct spinal or skeletal manipulations, or prescribe natural, herbal, or pharmaceutical remedies.

The primary aim is to encourage relaxation and support overall health and well-being. Results may vary based on individual circumstances, unique situations, and the frequency of sessions.

IMPORTANT DISCLAIMER FOR COVID-19:
Clients are encouraged to make informed choices based on their individual risk factors, such as age and pre-existing health conditions. Ultimately, the decision to receive massage therapy is a personal one.

I am dedicated to minimizing the known risks as much as possible, and with clients taking their own precautions, massage therapy can be offered with minimal risk.

Given the nature of this virus and the inability to guarantee complete safety anywhere, all liability for COVID-19 will be waived for services provided by A Touch of Balance Massage for Health and Jan Jakubowski.

Code of Ethics & Zero Tolerance Policy:

Massage therapy is a highly valued profession in preventative healthcare, but outdated misconceptions about the "touch aspect" still exist. At A Touch of Balance Massage for Health with Jan Jakubowski, all services are strictly professional and legitimate.

Any inappropriate behavior or suggestions will result in the session being terminated immediately, with the full fee charged. Future appointments will be declined, and law enforcement will be notified.

Privacy Statement:

A Touch of Balance Massage for Health does not collect sensitive or personal information on this website and will never sell or share any private details with others. However, cookies may be used as part of the site’s functionality through Google or GoDaddy. Please adjust your preferences when using the site.

Welcome to A Touch of Balance Massage for Health!