Massage therapy makes the perfect gift for any special occasion!
3301 North Miller Road, Scottsdale, AZ, USA
Policies & Disclaimers
Scheduling Policies:
Scheduling Appointments-New Clients:
Please reach out to me personally with your appointment request and preferred days and times. If the schedule is full, you can request to be placed on a waiting list and notified as soon as the first available spot opens up.
Scheduling Appointments-Established Clients:
- Online Scheduling: To keep things organized and secure, established clients can book appointments online with a password. If you don’t have it, please get in touch with me directly.
- Preset/Standing Appointments: These appointments are reserved for clients who want to secure their spots on a regular basis, and they won’t be offered to others unless canceled. If you have a conflict with any upcoming appointment, please let me know as soon as possible so I can try to fill the space.
- No Preset/Standing Appointment: Openings will be scheduled on a first come/first served basis. Please take this into consideration when scheduling gift certificates, packages, or other discounted offers as prices my change if not scheduled according to the offer.
Cancellation Policy:
Appointment Reminders:
- Appointment reminders and confirmation requests will be sent 3–5 business days prior to your visit via text. Please review and confirm your appointment as soon as you receive these reminders. Confirming—or rescheduling in advance—may help you avoid applicable cancellation or no-show fees. I appreciate your partnership in helping me offer any openings to other clients who may be waiting to get in!
- Once your appointment is confirmed, please give at least 48 hours’ notice if you need to cancel so I have the best chance to fill your spot.
- Cancellations with less than 24 hours’ notice may be charged in full, and no-shows are typically billed the full fee. Exceptions may be made for unexpected situations that prevent timely communication.
Cancellations due to medical circumstances or emergency:
- Please notify me as soon as situations arise or you begin to feel unwell.
- If notice is unnecessarily delayed, late cancellation fees may apply. All situations are taken into consideration before implementing fees.
Illness Policy:
This is a long-term, year-round policy, and it is strengthened during cold & flu season: Clients are not seen when ill or under the following circumstances, unless medically cleared by a doctor as not being contagious:
- If you have been ill and still have considerable lingering symptoms.
- If you generally feel under the weather, as the contagious period can begin before you become noticeably ill.
- If you have been knowingly exposed to any contagious illness, until the incubation period has passed. This includes exposure from travel or large gatherings and events.
Thank you for helping me keep EVERYONE well!
Late Arrivals:
- Late arrivals will receive the remaining time of the appointment and will be charged the full fee, unless my schedule allows for flexibility that day.
- If more than 15 minutes of waiting pass, the session may be canceled and marked as a no-show, unless I am informed that you are on your way.
- In the event that I run late, you will either receive the full duration of your appointment or be provided with a credit toward your massage if extending the session is not possible.
Payment Options:
Gratuities are greatly appreciated, and they are seen as an extra contribution beyond the price of the session.
Payment Options:
- Online payments are available for purchasing gift certificates through this website; all other payments are processed at the time of service, via emailed invoice, or by phone upon request.
- For your convenience, all major credit and debit cards are accepted, allowing you to enjoy credit card rewards and earn airline miles. Transaction fees may apply: 3% for in-person chip card payments and 4% for all other transactions.
- No fees apply for payments made via Zelle, cash, or checks from established clients.
General Terms on Packages:
- Various packages have been sold since 2010.
- Scheduling and renewal agreements are provided in detail for each offer at the initial purchase and they are updated annually on September 1st. Please contact me if you need clarification on your package.
- Expired balances can be used towards any normal or full-priced massage according to the date of the last massage received within one year of the expiration date, after which any remaining balance will be forfeited.
- Extensions and refunds are available under specific conditions upon request: If the service cannot be provided for six months or more, if a refund is requested within seven days of purchase, if the client relocates, or if medical conditions prevent massages for six months from diagnosis or more.
- Packages can be gifted to someone else by the expiration date upon request. Please provide their name, phone number, and email address. The prepaid amount will apply to their normal price, and prepaid gratuity will go toward gratuity.
General Terms on Gift Certificates:
- Gift certificates come with 12-month scheduling terms.
- Please use all massages, or schedule all massages in advance, by the expiration date.
- Extensions are given if situations occur that prevent you from scheduling the massage(s), such as medical circumstances, or emergency, upon request.
If you choose not to use your gift certificate:
- Gift certificates are non-refundable, but they can be gifted to someone else, by the expiration date, upon request. Please contact me with their name, phone number, and email address. The prepaid amount will apply to their normal price, and prepaid gratuity will go towards gratuity.
- Otherwise, unused balances will be forfeited 1 year from the expiration date.
Personal Property (Lost & Found):
It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that what is left behind will be safeguarded, until it is returned to you.
Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.
Disclaimers on the Services Provided:
Massage therapy and bodywork are not replacements for professional health care treatments. Make sure to share any updates about your health status. If you have a specific illness, consult your doctor before starting any massage therapy or bodywork sessions.
A Touch of Balance Massage for Health focuses solely on assessing and addressing clients' concerns related to emotional stress, chronic pain, long-term tension, or injuries. It does not perform diagnostic procedures, treat specific medical conditions, conduct spinal or skeletal manipulations, or prescribe natural, herbal, or pharmaceutical remedies.
The primary aim is to encourage relaxation and support overall health and well-being. Results may vary based on individual circumstances, unique situations, and the frequency of sessions.
IMPORTANT DISCLAIMER FOR COVID-19:
Clients are encouraged to make informed choices based on their individual risk factors, such as age and pre-existing health conditions. Ultimately, the decision to receive massage therapy is a personal one.
I am dedicated to minimizing the known risks as much as possible, and with clients taking their own precautions, massage therapy can be offered with minimal risk.
Given the nature of this virus and the inability to guarantee complete safety anywhere, all liability for COVID-19 will be waived for services provided by A Touch of Balance Massage for Health and Jan Jakubowski.
Code of Ethics & Zero Tolerance Policy:
Massage therapy is a highly valued profession in preventative healthcare, but outdated misconceptions about the "touch aspect" still exist. At A Touch of Balance Massage for Health with Jan Jakubowski, all services are strictly professional and legitimate.
Any inappropriate behavior or suggestions will result in the session being terminated immediately, with the full fee charged. Future appointments will be declined, and law enforcement will be notified.
Privacy Statement:
A Touch of Balance Massage for Health does not collect sensitive or personal information on this website and will never sell or share any private details with others. However, cookies may be used as part of the site’s functionality through Google or GoDaddy. Please adjust your preferences when using the site.
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