scheduling, Cancellations, Illness, & Late arrivals:

Preset/Standing appointments:

These appointments are reserved for clients who want to schedule ahead or have standing appointments in my book. Appointments during major holiday weeks may be affected. Please schedule alternative appointments in advance whenever possible. I appreciate your support!

Spontaneous/As Needed appointments:

These appointments are filled on a first come, first served basis, with no preferential scheduling. Please take this into consideration when scheduling packages, gift certificates, or other discounted offers.

Cancellation Policy:

Since the majority of my workday is spent in session with clients, there is little time for other administrative tasks, and I may not receive messages after business hours until the following morning. This policy has been designed to allow sufficient time to fill openings when they occur, which is not always possible with a 24-hour notice.

Thank you for your understanding and cooperation, as these adjustments help ensure I can continue providing the best possible care and service to everyone. Please let me know if you have any questions.

Appointment Reminders & Confirmations:

Please note that appointment reminders are sent 3–5 business days in advance. This gives you plenty of time to confirm or adjust your appointment if your schedule has changed.
Once confirmed, no extra reminders will be sent unless requested. From that point, please provide a 48 hours' notice if you need to change or cancel your appointment.

Late Cancellations & No-Shows:
Fees are waived for sudden medical needs or true emergencies that prevent timely notice—just please let me know as soon as you're able. Otherwise, the following fees may apply:

Less than 48 hours’ notice: 50%–100% of the session price.
No-shows: 100% of the session price.

When warranted, these fees will be deducted from a prepaid package or gift certificate, or an invoice can be sent to you by email to pay online with a credit/debit card.

Illness Policy:

While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.

Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:

When actively ill or with lingering symptoms (less than 10 days from the onset).
When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events.

Late Arrivals:

Late arrivals will receive the remaining time of the appointment with the full fee.

Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day.

In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.