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Cancellations, Illness, & Late arrivals:
48 hour Cancellation Policy:
I manage administrative tasks and provide my services during business hours. Since much of the day is spent in session with clients, I am not always able to fully resolve scheduling changes until the following business day. To ensure I have adequate time to fill openings when they occur, I have updated this cancellation policy to 48 hours (formerly 24 hours).
Thank you for your understanding. These adjustments help me manage my schedule effectively and continue providing the best possible care. Please let me know if you have any questions or concerns!
Appointment Reminders & Confirmations:
Initial reminders are sent 3–5 business days in advance to allow sufficient time for your adjustments if needed. Once you confirm, no further reminders are sent unless requested. Following confirmation, a minimum of 48 hours’ notice is required for any changes or cancellations.
While I understand that unforeseen circumstances can occur like illness, injury, and emergencies—and all circumstances will be considered before implementing fees—the following fees will apply when warranted:
- Less than 48 hours’ notice: 50%–100% of the session price.
- No-shows: 100% of the session price.
- Fees may be deducted from prepaid packages or gift certificates, paid via Zelle, or an emailed invoice with a credit/debit card (which may include the merchant fees).
Illness Policy:
While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.
Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:
- When actively ill or with lingering symptoms (less than 10 days from the onset).
- When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
- If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events.
Late Arrivals:
Late arrivals will receive the remaining time of the appointment with the full fee.
Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day.
In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.