Cancellations, Illness, & Late arrivals:

Because I spend much of my day in sessions with clients, I am not always able to address scheduling changes until the following business day. To ensure I have adequate time to fill openings, my cancellation policy has been updated from 24 hours to 48 hours.

To help keep my schedule running smoothly:

• Reminders & Confirmations: Initial reminders are sent 3–5 business days in advance. Please confirm as soon as possible to secure your time slot. Once confirmed, no further reminders will be sent unless requested.
• Cancellations: Please provide at least 48 hours' notice for any changes or cancellations.
• Unconfirmed Appointments: If an appointment remains unconfirmed within 48 hours of the scheduled time, I will reach out once more. If I do not hear back, I reserve the right to offer the time slot to another client, particularly if there is a waitlist. You will be notified if your appointment is reassigned.
  

Cancellation Fees:

I understand that sudden illnesses, injuries, and emergencies happen, and all circumstances will be considered before the following fees are applied:

• Less than 48 hours’ notice: 50%–100% of the session price.
• No-shows: 100% of the session price.
• Fees may be deducted from prepaid packages/gift certificates, paid via Zelle, or billed via an emailed invoice (credit/debit card processing fees may apply).

Thank you for your understanding and continued support. Please feel free to reach out directly if you have any questions or concerns.

While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.

Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:

• When actively ill or with lingering symptoms (less than 10 days from the onset).
• When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
• If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events. 

Late arrivals will receive the remaining time of the appointment with the full fee. 

Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day. 

In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.