Refer your friends, family, and business associates and save $25 on 1 massage!
Cancellations, Illness, & Late arrivals:
Cancellation Policy:
To effectively manage my schedule, fill openings when they occur, and help clients avoid late cancellations and no-show fees, reminders are sent 3–5 business days in advance. Please reply to confirm if you’ll be keeping your appointment or if you need to cancel or reschedule—this is the perfect time to do so! Whenever possible, I ask for a 48 hours’ notice if something comes up after that. Once confirmed, further reminders will not be sent unless you request them.
Fees may apply unless due to sudden medical circumstances or emergencies.
- Less than 48 hours: 50% of the scheduled price.
- Less than 24 hours & no shows: 100% of the scheduled price.
When fees are appropriate, I may deduct them from any prepaid package or gift certificate, or send an invoice by email, which can be paid online with a credit or debit card.
Thank you for understanding my time limitations and the financial obligations of my practice!
Illness Policy:
While fees are generally waived with illness, this policy is not meant to be a substitute for timely cancellations. Please contact me as soon as you know you are ill or feeling under the weather.
Clients are not seen (and I do not work) under the following circumstances, unless medically cleared as not being contagious. Please contact me in advance to postpone your session with any of the following:
- When actively ill or with lingering symptoms (less than 10 days from the onset).
- When feeling unusually under the weather, as the contagious period for colds & flu can begin two days before you become noticeably ill.
- If you have been knowingly exposed to anything contagious, until the incubation period has passed. This includes exposure from travel or large gatherings and events.
Late Arrivals:
Late arrivals will receive the remaining time of the appointment with the full fee.
Unless I am informed that you are on your way, if more than 15 minutes of waiting pass, the session may be marked as a no-show and billed in full. There are times when I may leave the premises, especially if it is the last appointment of the day.
In the event that I run late, you will either receive the full time or be provided with a credit toward your massage that day, if extending the session is not possible.